At Somme Institute, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a refund or credit (including tax where applicable) for merchandise returned within 60 days of your purchase date, issued in the original form of payment.
HOW TO RETURN:
Step 1. Reach out, we may be able to hold your hand to ensure you are absolutely satisfied.
Step 2. If not, package the items for return in any box.
Step 3. Mail your items to:
Attn: Website Returns
215 E 58th Street
New York, NY 10022
Please note that you are responsible for shipping costs and the safe return of merchandise.
Step 4. Most returns are processed within 10 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
Note to all customers who use promotional codes on orders: These are considered a discount on the order, and therefore the value of the discount will not be refunded when your return or exchange is processed. Also, the promotional code or discount will not apply to an exchange, if one is requested.
PLEASE KEEP IN MIND:
~ We do not accept empty bottles.
~ If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit, for any products returned within 0-60 days.
~ If you have purchased Somme Institute products from one of our authorized resellers, please contact that retailer for return or exchange information. Returns from other resellers like Amazon will not be accepted.
~ Gift cards are not eligible for returns.
~ Shipping & Handling are not included in refunds.