Returns & Refunds
HoliFrog is happy to offer free standard ground shipping on all orders over $75 dollars, excluding taxes, and after any promotional discounts are applied when shipping within the 48 contiguous United States.
For Domestic orders within the 48 contiguous United States less than $75 we offer a flat rate of $4.95 for ground shipping.
Orders will be processed within 2 business days of receipt (processing time does not include weekends or federal holidays). All orders placed on Saturday or Sunday will be processed on the following Monday.
All orders are tracked and an email will be sent with tracking information once your order is in transit.
Delivery is approximately 3-5 business days from ship date.
Expedited shipping is $18.00 for 2nd Day Air shipping and $29.00 for Next Day Air within the 48 contiguous United States. Please note that 2nd Day & Next Day Air shipping is from when the order leaves our warehouse, not from when your order is placed.
HoliFrog ships to most countries globally.
Please note that International orders can take up to 21 business days for delivery from the time it's shipped. (i.e., customs processing takes time)
International Shipping rates vary from country to country. $39.00 for most international orders at $200 or less.
The receiver of an international order is considered the importer and may be subject to import taxes, duties and fees required by the destination country. These charges are out of our control.
Customs policies differ from country to country and the receiver should contact their local customs office for more information.
Once an International order is shipped out, we are unable to amend the order.
Packages sent by international standard delivery are not insured and customers are responsible for filing claims for lost or stolen packages with their local postal service. Tracking information can vary greatly between countries and may be limited. Please note that some countries postal services do not share tracking data.
HoliFrog happily accepts returns purchased on www.holifrog.com only within 30 days of your purchase. We cannot accept returns purchased from other retailers, please contact them directly for assistance.
We Do Not accept returns on used products. Your HoliFrog Item must be unused, unopened and in the original packaging, it was received in.
Gift cards are not eligible for returns.
You can submit your return request to support@Holifrog.com. Please allow 2 business days to respond with a return authorization number which is needed to return the item.
Please pack your HoliFrog return securely in a shipping box to prevent damage and Include a copy of your packaging slip, receipt or note with your name, phone and Order confirmation #.
Once your return is received, examined and deemed returnable your refund will be applied within 7-10 business days to your original method of payment.
HoliFrog is not responsible for return costs. You are responsible for covering your own shipping costs. We strongly recommend shipping with a tracking number. HoliFrog is not responsible if the item is damaged or lost in transit back to us.
All shipping and handling charges are non-refundable.
Please ship your return to:
303 Fifth Avenue
New York, NY 10016 USA